SMART ONE

Identify

Identify gaps in compliance and productivity that can cause disruption

Manage

Continuously refine policies to manage compliance and your assets in the enterprise

Improvise

Get pointers to help you optimize and increase productivity

Key Capabilities


Pre-defined Policy templates

Customizable

Automated Compliance Reporting

Dashboard Status

Automated Triggers

Productivity Insights

Centralized Repository

Role based

Quick Learning Curve


The new normal has changed the way infrastructure is managed in organizations. Compliance plays a very important role to keep enterprises upto speed. Violations can prove to be costly and it is better to take proactive steps. Continuity in operations can help organizations improve their bottom line and it has been proven that change is the only constant.

While organizations strive to get this in place for all their productivity concerns, with proven methods and techniques, only a strong toolset can help streamline their efforts.

SMART ONE is architected from the ground up based on the insights that we have got in years of experience in being a catalyst helping manage the infrastructure and compliance for large enterprises.

Effective management of resources can give organizations a productivity boost that can help realize the true potential of the inherent strengths of the organization.

The mobility enabled dashboard can provide reports and insights to help streamline the productivity and compliance parameters for the entire organization. The solution also has capability to provide pointers to help optimize and improvise on a continuous basis.






SMART TRACK

Implementation

Implement process items

Assessment

Assess the implementation and provide comments

Audit

Audit the Assessed process items

Key Capabilities


Pre-defined frameworks

Customizable

Automated Document Generation

Dashboard Status

Automated Triggers

Version Control

Central Document Repository

Role based

Quick Learning Curve

Workflow driven


The TQM concept of Plan Do Check Act can be effectively used for implementing any process in the organization. While many organizations strive to get this in place for all their productivity concerns, a few methods and techniques that we use become adhoc. A structured method can help ease the chaos and bring in order to any process implementation.

SMART Track is built on this concept with a framework model that can fit in multiple scenarios of process implementation and bring in the much required discipline in place. Its effective management of the framework from start to finish can give organizations a quadruple push to the implementation of any process in the organization.


Key Benefits


The web-based mobility enabled dashboard can provide reports like the number of process items implemented, due for implementation, the items assessed and audited and a centralized documentation library to provide access to the users of the process. The solution also has a capability to provide for a process guideline that can be built by organization to help in education of the users who need to adhere to the process.

These capabilities help organizations simplify their process compliance. Process consultants and experts will be able to help organizations reach their goals much faster and fast track the implementation of the process.

Salient Features



SMART Track is pre-built with process frameworks like ISO Standards, NABH, NABL, GDPR and other popular standards and regulations. The framework can be customized to suit the implementation of the process in the organization for various systems/departments.

SMART Track uses the role-based implementation with a clear focus on the implementation, assessment and audit of the process items in the organization. It also covers a versioned document management system that can help build the documentation library for the process and has an inbuilt workflow system to help organizations understand the process implementation progress.


The salient features of the solution are:


Pre-defined roles for Implementer, Assessor, Audit/Lead Assessor and Observer, that helps in implementation, documentation assessment and Internal Audit approval.

Role-based access to implementation and documentation to help in documenting and implementing the process.

Pre-built frameworks available for ISO standards, NABL, NABH and GDPR standards.

Customization to allow implementation measure for each system/department in the organization.

Customization of roles and responsibilities.

Creation of versioned documents like Standard Operating Procedures and Checklist documentswithin the solution.

Automated creation of process documents in Word or PDF formats.

Creation of Action items with follow up reminders for completion of implementation of process items in the organization.

Inbuilt-HTML based Automated process document generation.

Process guidelines can be created for user learning and can be accessed by users on the application portal.

Dashboard reports for Management/Audit team to understand process implementation progress.

Automated mail triggers for status and progress, action item reminders.

Process item revisions can be performed, and revisions are maintained for audit trail.

Centralized repository is created for document management and document control.



Download SMART TRACK Data sheet

SMART TRACK - NABL

NABL is a Constituent Board of Quality Council of India. NABL has been established with the objective of providing Government, Industry Associations and Industry in general with a scheme of Conformity Assessment Body’s accreditation which involves third-party assessment of the technical competence of testing including medical and calibration laboratories, proficiency testing providers and reference material producers.

In the current global scenario an essential pre -requisite of trade is that any product or service accepted formally in one economy must also be free to circulate in other economies without having to undergo extensive re-testing. WTO recognises that non acceptance of test results and measurement data is a Technical Barrier to Trade. Global sourcing of components calls for equivalence of measurement, which can be facilitated by a chain of accredited CABs. Accreditation is considered as the first essential step for facilitating mutual acceptance of test results and measurement data.

SMART TRACK - NABL (ISO 15189: 2012)

Over 300 Process Items

Customizable Pre-defined templates

Dashboard reports

Implementation Visibility

Centralized Document Control


The standard for Medical Laboratories is ISO 15189: 2012. This framework has over 300 process items that need to be implemented and documented for enabling a certification and accreditation.

SMART Track NABL (ISO 15189:2012) provides you a jumpstart for this framework and medical laboratories can use this framework to help in the implementation and documentation of this standard for themselves.

With its automated process status tracking and document control, the productivity of the lab can be quadrupled, which can help fast track the accreditation process. And for those of the labs that have already got their accreditation, SMART Track can help you organize the artefacts to help smoother process change and re-assessment at any time.

SMART TRACK - NABH

10 Chapters

Customizable Pre-defined templates

Dashboard reports

Implementation Visibility

Centralized Document Control


National Accreditation Board for Hospitals & Healthcare Providers (NABH) is a constituent board of Quality Council of India, set up to establish and operate accreditation programme for healthcare organisations.

Among various standards and procedures laid out by the Institute for Healthcare providers, the NABH standard for Hospitals contains the set of parameters and scope for helping healthcare organizations get their process and procedures in place for further accreditation.

The NABH standard for Hospitals contains about 10 chapters which are both organization and patient centric. SMART Track for NABH is built to support this framework which can o help organizations lay out the policies and procedures as per the suggested standards and track the progress of the same.

SMART TRACK - NABL (ISO/IEC 17025: 2005)

Over 180 Process Items

Customizable Pre-defined templates

Dashboard reports

Implementation Visibility

Centralized Document Control


The standard for Laboratories is ISO/IEC 17025: 2005. This framework has over 300 process items that should be implemented and documented for enabling a certification and accreditation.

SMART Track NABL(ISO/IEC 17025: 2005) provides you a jumpstart for this framework and laboratories can use this framework to help in the implementation and documentation of this standard for themselves. With its automated process status tracking and document control, the productivity of the lab can be quadrupled, which can help fast track the accreditation process.

For those labs that have already got their accreditation, SMART Track can help you organize the artefacts to help smoother process change and re-assessment at any time.

SMART TRACK - GDPR

12 Chapters, 99 Articles

Customizable Pre-defined templates

Dashboard reports

Implementation Visibility

Centralized Document Control


The General Data Protection Regulation (GDPR) (EU) 2016/679 is a regulation in EU law on data protection and privacy for all individuals within the European Union (EU) and the European Economic Area (EEA). The General Data Protection Regulation (GDPR) is a legal framework that sets guidelines for the collection and processing of personal information of individuals within the European Union (EU).

A processor of personal data must clearly disclose any data collection, declare the lawful basis and purpose for data processing, and state how long data is being retained and if it is being shared with any third parties or outside of the EU. Data subjects have the right to request a portable copy of the data collected by a processor in a common format, and the right to have their data erased under certain circumstances.

Public authorities, and businesses whose core activities centre around regular or systematic processing of personal data, are required to employ a data protection officer (DPO), who is responsible for managing compliance with the GDPR. Businesses must report any data breaches within 72 hours if they have an adverse effect on user privacy.

SMART Track GDPR emcompasses 12 chapters, 99 Articles and references to the all the recitals as a part of the framework. This can provide a quick jumpstart to your implementation and documentation of the legislation in your organization. With centralized document control and evidence tracking, it can not only help you keep your compliant with the regulations but also avoid heavy penalties that can be imposed in case of a violation.

SMART TRACK - Other Frameworks

A few more popular frameworks are being worked on by our experts.

Our team of experts are consulting with the Industry experts on various verticals to find the most befitting frameworks and standards that need to be streamlined in organizations.

You will see this list expanding all the time. Stay tuned...


SMART Desk

Define Categories

Define Categories to use in the service desk

Assign Categories

Assign categories to Engineers

Get Started

Define roles and get started

Key Capabilities


Customizable categories and subcategories

Web-based interface

3 levels of Escalation

Email Registration of Tickets

30+ Detailed reports

Bulk Ticket Insertion

Escalation matrix

Email triggers

Role based

Dynamic Dashboard for live status

Customer Specific Dashboard

Jump Start your Service Desk in 3 Easy Steps


SMART Desk is a comprehensive help desk solution that can be implemented quickly and easily within the corporate environment.

SMART Desk uses the role-based implementation with a clear focus on the registration, management and resolution of support tickets in the organization. It has capabilities to manage the registration of various categories and can have 3 levels of escalation laid out as a part of the SLA. The SLA categories and escalation matrix can be easily configured and provides for various quick and easy reports that provide the status of tickets in the organization.

The web-based mobility enabled dashboard can provide reports like the number of open tickets, category wise, age wise analysis and status reports. The salient features of the solution are:



Salient Features


The web-based mobility enabled dashboard can provide reports like the number of calls registered, category wise summary, location wise summary and ageing analysis.

The solution provides multi customer support to help service organizations protect their investment. Dynamic Dashboard for live status can be cofnigured for top customers, to help them track their queries and support status.

With the in-built escalation matrix, a workflow is created to meet SLA committments.

Support to create Knowledge base data and also analyze reports on creation of KB Articles and usage of the same by users.



Download SMART Desk Data sheet
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